Privacy policy.

1. Introduction

ScaleForged ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products.

2. Data Controller

The controller responsible for your personal information is Gestion A. Paquet inc. (NEQ 1177601144), Stoneham-et-Tewkesbury, Québec, Canada, operating as ScaleForged.

In accordance with Québec's Law 25 (the Act respecting the protection of personal information), we have designated a person responsible for the protection of personal information, whom you can reach at info@scaleforged.io.

3. Information We Collect

Information You Provide

• Name, email address, and company name when you fill out our contact form
• Messages and communications you send to us
• Information provided when you sign up for or use our products

Automatically Collected Information

• IP address and location data
• Browser type and device information
• Pages visited and time spent on our website
• Referral sources

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and operate our products
• Send you relevant information about our products
• Improve our website and user experience
• Analyze website usage and trends
• Comply with legal obligations

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., hosting and email services)
• Legal authorities when required by law
• Business partners with your explicit consent

6. Hosting & Data Residency

Information submitted through our contact form is processed on Amazon Web Services infrastructure located in the Canada region (ca-central-1). Your personal information is stored in Canada.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy or to meet our legal obligations. Once the information is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Commission d'accès à l'information du Québec (CAI), the competent supervisory authority

10. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

11. Governing Law

This policy is governed by Québec's Law 25 (the Act respecting the protection of personal information) and applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Where the European Union's General Data Protection Regulation (GDPR) applies, we comply with it as well.